C H R I S T M A S R E T U R N S H A V E B E E N
E X T E N D E D U N T I L 1 3 TH J A N U A R Y 2 0 2 0
Over Christmas we extend our returns policy as we know many items are being given as gifts and customers may start their shopping early and want more time to exchange or refund if gifts are unsuitable. For 2019, the extended refund period starts on 9th October 2019 and runs through to 13th January 2020. Our other refund terms and conditions still apply.
Whilst we hope that you will be delighted with your order, we understand there are occasions you may want to return items. Simply complete the returns form that was included with your order and enclose it with the items and post back to the following address:
Imaginasia (UK) Limited
C/O TILE TEC FIREPLACES LIMITED
Private Road No. 2
Colwick Industrial Estate
Items must be returned within 14 days of receipt to qualify for a refund. Please ensure all items are wrapped securely and returned in the originally packaging. We recommend that you use insured registered delivery and keep the receipt.
For full details on our returns policy please click here.