UNFORTUNATELY WE CAN ONLY DELIVER TO THE ADDRESS WHICH YOUR CREDIT/DEBIT CARD IS REGISTERED. THIS IS COMPANY POLICY TO TO PREVENT FRAUDULENT TRANSACTIONS. IF PAYMENT IS MADE BY BACS/BANK TRANSFER, DELIVERY CAN BE MADE TO THE ADDRESS OF YOUR CHOICE. PLEASE EMAIL firstname.lastname@example.org FOR DETAILS OF PAYING BY BACS/BANK TRANSFER.
If the product is paid for by Paypal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal's security policy.
Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided.
If you make payment by credit card/debit card either on-line or by telephone, Tile Tec Fireplaces Limited or Feature Wall and Floor Company will be displayed on your credit card statement/bank statement. Payment can also be made by BACS transfer. Please contact us for more information by email: email@example.com.
Imaginasia (UK) Limited, via a third party carrier company, DPD, will make every effort to deliver all orders within 3-7 working days or delivery may be made by our own vans by scheduled route date if applicable depending on where the item is being delivered. If for any reason we are unable to deliver within this time frame we will contact you to arrange another suitable delivery date as soon as possible.
Delivery is not included in the product price and is calculated at the checkout stage of purchase where applicable. See Delivery Costs below:
For orders £150 or less the delivery charge will be £20
Important note about deliveries
Please advise if there are any restrictions on deliveries at your location, eg. difficult access, parking restrictions, Red Routes/No Parking, timed delivery slots, etc. Unfortunately, if you do no advise us of such restrictions the planned delivery may be delayed or missed.
Please note that most third party couriers, like the ones we use, will only deliver to your door or gate. Its is your responsibility to arrange to move items from the point of drop. For instance, couriers are not insured to take items up to your flat if you in a block of flats.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
Orders Over 50kg