Security and Privacy

Security and Privacy

Forgotten password
If you've forgotten your password, just enter your email address on the 'My Account' page. Click 'Reset my password'.  We will send you an email with a link to reset your password.

Privacy promise
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address, credit/debit card information, phone number).   We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience.   Our secure servers protect your information using advanced encryption techniques and firewall technology.   We comply fully with all applicable Data Protection and consumer legislation, and will treat all of your personal information as fully confidential.
To keep you informed about our latest offers, we may notify you of current promotions, special offers and new additions to the Imaginasia Store site if you have subscribed via the website.  You may unsubscribe from our newsletters by visiting: shop.imaginasia.co.uk and entering your email address under the 'Mailing List' heading and clicking next to 'unsubscribe'.

Phishing
Phishing is the practice of tricking someone into giving confidential information.  Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.  
We'll never ask you to send any personal details via email.  If we require such details, for security reasons we'll ask you to contact us by phone.  Should you recieve an emailing claiming to be from Imaginasia requesting this kind of information, please do not respond but let us know.

Cookies
Cookies are tiny text files stored on your computer when you visit certian we pages. shop.Imaginasia.co.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site.  To shop at shop.imaginasia.co.uk you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices.  Please consult each site's privacy policy.  Our Store is not responsible for the actions of third parties.

Your transaction security
shop.imaginasia.co.uk is secure
We realise how important it is to securely store any information that you provide. shop.imaginasia.co.uk maintains the highest levels of security.  Our site uses advanced encryption techniques and firewall technology.  You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.